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We've streamlined our billing offices to make it easier for patients to understand their bills and manage payments! Please see our updated contact information below.

To pay in-person, please visit the appropriate Cashier's Office, or you can also pay your bill online. 

Contact Information

For Strong Memorial Hospital, Highland Hospital, & Professional Bills

General: (585) 758-7650 or 1-888-925-4301
Financial Counseling/Case Management: (585) 275-2273
8 a.m.–5 p.m.
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Send us a question or comment.

Price Estimation Team

(585) 758-7801
urmcpriceestimation@urmc.rochester.edu

For Jones Memorial Hospital, Noyes Health, St. James Hospital, and Thompson Health

(585) 396-6515 or toll free 1-833-978-8325
8 a.m.–4:30 p.m.
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Price Estimates Email
Financial Assistance Email

Home Care & Hospice

(585) 274-4178 or toll free 1-800-253-4439
8:30 a.m.–4 p.m.
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Eastman Institute for Oral Health

(585) 275-5051, option 5
8:30 a.m.–5 p.m.
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Cashier's Offices

Highland Hospital

Business Office, Level 2 (main floor) near Intensive Care Unit (ICU)

8 a.m.–4:30 p.m.
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(585) 341-0025

Home Care

If you need to arrange to make an in-person payment, please call.

8:30 a.m.–4 p.m.
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(585) 274-4178

Jones Memorial Hospital

First floor, near cafeteria

8 a.m.–4 p.m.
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(585) 596-4037

Noyes Health

Finance office, lower level

7:30 a.m.–4 p.m.
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(585) 335-4367

St. James Hospital

8 a.m.–4:30 p.m.
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(607) 385-3950

Strong Memorial Hospital

First floor, across from Director’s and Care Management Offices

8:30 a.m.–5 p.m.
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(585) 275-4681

Thompson Health

Window near main lobby

Business Office

8 a.m.–4:30 p.m.
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(585) 396-6514