Important Phone Numbers
Integrity
- Data Integrity: (585) 273-1902
- Call for discrepancies or inaccuracies with your demographic information.
- To update your demographic information (name, address, primary care physician), please contact your doctor's office.
- Integrity Hotline: (585) 756-8888 or
- Call or submit any concerns about improper, unethical, or non-compliant activities.
Billing
For questions about your bill:
- Highland Hospital, Strong Memorial Hospital and UR Medical Faculty: (585) 758-7650 or 1-888-925-4301
- Jones Memorial Hospital, Noyes Health, St. James Hospital and Thompson Health: (585) 396-6515 or 1-833-978-8325
Compliance
For concerns about improper, unethical or non-compliant activity:
- Integrity Hotline: (585) 756-8888 or
- Thompson Health Compliance Hotline: (585) 396-6234
Patient Records
- Flaum Eye Records: (585) 273-3937
- Eastman Dental Records: (585) 275-5071
- UR Medicine Hospitals, Urgent Care and outpatient records: (585) 275-2605
Radiology
For copies of Imaging studies:
- FF Thompson Hospital Radiology Imaging Studies: (585) 396-6620
- Highland Hospital Radiology Imaging Studies: (585) 341-6785
- Strong Memorial Hospital Radiology Imaging Studies: (585) 273-3400
Contact Us
Health Information Management Release of Information
601 Elmwood Ave., Box 616
Rochester, NY 14642
Phone: (585) 275-2605
Monday—Friday, 9 a.m.—4 p.m.
Fax: (585) 273-1257
Email: InfoRelease@URMC.Rochester.edu